L&D Training Manager
L&D Training Manager
crescendo interior designers5-7 Years
- Posted a day ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
Learning & Development
Learning & Development
- Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
- Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
- Conduct training needs analysis using guest insights, audits, and operational performance trends.
- Develop digital learning modules, training guides, and blended-learning tools to support continuous development.
- Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets.
- Conduct regular site visits, service observations, and training audits to ensure consistent execution.
- Implement mystery audits and performance assessments to measure guest experience quality.
- Lead service refreshers, new product rollouts, and brand experience training.
- Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans.
- Provide coaching to managers to build internal training capability and support a strong learning culture.
- Ensure training content meets safety, hygiene, and regulatory standards.
- Maintain accurate training records, attendance, assessments, and progress tracking.
- Present monthly training insights, key metrics, and recommendations to senior management.
- Minimum 5 years of L&D or service training experience, ideally within hospitality, or premium lifestyle environments.
- Experience leading or supervising training initiatives across multiple outlets.
- Strong understanding of service excellence, guest experience design, and operational workflows.
- Engaging facilitator with excellent presentation, coaching, and interpersonal skills.
- Able to translate insights into actionable development plans.
- Proficient in Microsoft Office and familiar with digital learning tools.
- Passionate about people development, brand culture, and continuous improvement.
More Info
Key Skills
About Company
Skills:
Microsoft Office, Service Excellence, Guest experience design, Operational workflows, Digital learning modules
Skills:
Microsoft Office, Learning Development, Blended-Learning Tools, Service Excellence, Operational SOPs, training guides, Digital Learning Modules, Product Knowledge, Guest Engagement