Responsibilities
About the team In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. About the role The Senior KYC/KYB Operation Analyst will oversee the customer onboarding framework, ensuring alignment with regulatory mandates while striving to uplift the customer experience. This role demands a strategic blend of compliance foresight and operational expertise, aimed at crafting and implementing KYC (Know Your Customer) and KYB (Know Your Business) protocols that cater to both business expansion goals and regulatory requisites. Key Responsibilities: - Drive the strategic planning and execution of KYC and KYB initiatives tailored for e-commerce and wallet clients, guaranteeing a compliant and seamless onboarding experience. - Maintain an up-to-date understanding of regulatory mandates affecting customer onboarding, ensuring all processes are in strict adherence to legal and regulatory standards. - Innovatively design customer onboarding (KYC) procedures that not only comply with regulatory frameworks but also facilitate business growth and scalability. - Actively monitor and evaluate the efficiency of the customer onboarding mechanisms, pinpointing areas for enhancement and driving initiatives to improve SLA and the overall customer journey. - Facilitate a collaborative environment by working closely with departments such as compliance, legal, and business development, to ensure a unified approach to customer onboarding.
Qualifications
Minimum Qualifications: - 5+ years experience within KYC/KYB operations, specifically with substantial exposure to e-commerce and wallet customer onboarding processes. - Expertise in the regulatory domain, with a keen understanding of the legal and regulatory landscape surrounding customer onboarding. - Demonstrated ability to develop and implement customer onboarding processes that are both effective and regulatory-compliant. Preferred Qualifications: - Bachelor's degree in Business Administration, Finance, Law, or a closely related discipline, with a preference for advanced degrees or compliance certifications. - Strong business insight, capable of aligning compliance protocols with overarching business development strategies. - Outstanding analytical and problem-solving skills, focused on optimizing customer experience and operational effectiveness. - Superior communication and interpersonal skills, adept at navigating and influencing across various organizational tiers.
