Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia's heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value-added services too, including returns, fulfilment and lettersshops, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.

Asendia is committed to providing equal opportunities. In accordance with the applicable local laws, regulations, and ordinances, all qualified applicants will receive fair consideration for employment without regard to age, race, gender, religion, national origin, ethnicity, sexual orientation, marital status and family responsibilities, disability, or any other protected characteristics.

WE ARE LOOKING FOR........

Key Accounts Operations Associate / Senior Associate

Role Purpose

We are seeking a Key Accounts Operations Associate / Senior Associate to join our Logistics Operations team in Singapore. Reporting to Head of Key Accounts & Client Success Singapore / South Asia, you will predominantly be responsible for liaising with different stakeholders to coordinate activities in the end-to-end global supply chain for key major clients in Asia Pacific. You will be responsible for driving vendor management processes and controls forward to ensure targets are achieved and meeting internal and Client SLAs.

Your Tasks

• Coordinate Distribution Centre operations, 3rd Party Logistics partners (3PLs), Air freight forward and last mile partners throughout the supply chains within remit.
• Monitor and analyse lane performance data to generate reports and ensure timely upkeep of control tower dashboard for real-time visibility.
• Conduct services resolution efficiently and effectively with clear contingency and escalation process.
• Document, implement and maintain the Standard Operating Procedures (SOPs)/Service Level Agreements (SLAs) for the key regional logistics processes in hubs and 3PLs.
• Support in the management of allocated 3PLs to establish facts, solve complex challenges, and establish corrective action plans to improve supply chain performance.
• Coordinate with stakeholders along the supply chain for daily end-to-end logistics performances to ensure all KPIs and business metrics are achieved, implement action plans for key challenges in areas.
• Provide insights and support in logistics operations for the implementation of projects involving the development of new products, establishment of new lanes, and onboarding of new customers.
• Maximise use of available technologies to deliver against targets and improve the speed and accuracy of the supply chains.

Your Profile

A. Qualifications

• Degree in Supply Chain, Business Administration, or related fields, with at least 5 years of experience in a similar role within global parcel freight.
• Experience with parcel freight management on a global scale and last mile carrier management is essential.
• Experience of export of goods by air, Customs processes & Dangerous Goods by Air is essential.
• Experience of working in a fast-paced eCommerce or parcel freight business is desirable.
• High level of MS Office capability, excellent Excel skills, strong PowerPoint & Word capability.
• Strong influencing skill with the ability to collaborate with multiple stakeholders.
• Experience managing Clients directly through regular reporting, KPIs & improvement plans.

B. Core Competencies

i. Driving Success

• Ensures the work being done adds value by contributing to the growth of the business
• Develops KPIs that align with company objectives and drives company-wide adoption

ii. Communicating Information

• Addresses diverse audience needs in each message
• Challenges the status quo

iii. Adjusting to Change

• Provides guidance/coaching so that others are confident to move out of comfort zone
• Remains optimistic even in challenging circumstances
• Translates ambiguity to action

Our Facts

Our Vision: We empower our customers worldwide with seamless access to global markets through our innovative and sustainable cross-border e-commerce logistics solutions.

Our Values: Deliver for our customers, Strive for excellence, Collaborate as one team.

Our APAC Core Competencies: Driving success, Communicating information, and Adjusting to change are essential competencies that drive our strategy in APAC.

Employees wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.

Please send your application in English to: [Confidential Information]
reference number KAOA_012026_ASSG.

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Only shortlisted candidates will be informed. All personal data supplied will be destroyed after completion of the recruitment process.