Key Responsibilities:
Daily Operations Management:
- Act as the first point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day operations.
- Manage customer orders including transport bookings and required documentation, in alignment with defined routing guidelines and service levels.
- Monitor transport execution to ensure all parties comply with established standards and procedures.
- Escalate issues in a timely and structured manner to supervisors and relevant stakeholders when deviations occur.
Request and Incident Management:
- Handle customer requests and resolve transport-related incidents or supply chain disruptions.
- Proactively communicate and coordinate with internal and external parties to mitigate risks and delays.
Visibility and Event (Milestone) Management
- Ensure timely and accurate updates of tracking events (milestones) by suppliers and carriers.
- Investigate and resolve missing or inconsistent tracking data.
- Maintain high data quality and real-time visibility for internal and external customers.
Reporting and Performance Measurement
- Support preparation of operational reports, monthly reviews, and quarterly business reviews.
- Contribute to the analysis of Key Performance Indicators (KPIs) and standard reports.
- Identify opportunities for process improvements and assist in driving operational efficiencies.
