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KEY ACCOUNT MANAGER
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- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- New clients onboarding, including training and other initial deployment related works
- Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Account servicing, conduct refreshment training, support and troubleshooting
- Attending to client's inquiries timely and promptly
- Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
- Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
- Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
More Info
Key Skills
Key Account Relationship Management
Maintaining Client Relationships
Product Improvement
Identify Upsell Opportunities
About Company
Skills:
commercial reporting , Power Bi, Advanced Excel, Financial Acumen, Finance, Performance Tracking, Trade terms, Product launches, Supply Chain, Market Development, Forecasting tools, Sales Forecasting, E-commerce retail, Key account management, Joint business planning, Category Management, Distributor appointment, Demand Planning, Margin management, Sales Reporting, Commercial roles, Retailer development, Trade spend
Skills:
inventory optimisation, Inventory Control, procurement, Warehousing, engineering stores management, integrated supply services, MRO supply chain solutions, commercial negotiation
Skills:
MS Dynamics, Key account management, Transport logistics, CRM, MS Co-Pilot, Llm
Skills:
Trade Spend Management, Analytical Skills, Strategic Category Management, Negotiation, Key Account Management, Customer-focused account development, Commercial acumen, Stakeholder Management
Skills:
Microsoft Excel, Powerpoint, Commercial Negotiation, Account Management