Key Account Manager

The Key Account Manager will be responsible for nurturing and expanding relationships with our most strategically important clients.

You will serve as the primary bridge between the client's executive leadership and our internal technical teams.

Your goal is to move beyond transactional sales to become a trusted advisor, driving long-term retention, account growth (upselling/cross-selling), and ensuring our IT solutions align with the client's digital transformation roadmap.

Key Responsibilities

Strategic Account Planning: Develop and execute multi-year account strategies for a portfolio of high-value clients (typically $500K-$2M+ ARR).

Relationship Management: Build and maintain C-suite relationships (CTO, CIO, CISO) to understand their business pain points and long-term goals.

Revenue Growth: Identify opportunities for upselling (e.g., moving from SaaS to Enterprise tier) and cross-selling (e.g., adding Cybersecurity or Cloud migration services).

Technical Liaison: Collaborate with Product Managers, Solution Architects, and Customer Success teams to ensure the delivery of complex technical solutions.

Executive Business Reviews (EBRs): Lead quarterly reviews to demonstrate ROI, present product roadmaps, and gather feedback on service performance.

Contract Negotiation: Lead negotiations for renewals, service level agreements (SLAs), and pricing adjustments to ensure mutual profitability.

Market Insight: Act as the voice of the customer internally, providing feedback to the product team on emerging tech trends like AI integration or edge computing needs.

Requirement

• Education: Bachelor's degree in Business, IT, Computer Science, or a related field. MBA is a plus.
• Experience: 10+ years in Account Management or Enterprise Sales within the IT/Software sector.
• Tech Literacy: Deep understanding of Cloud (AWS/Azure), Cybersecurity, AI, and SaaS models.
• Strategic Thinking: Ability to map a client's business goals to specific technical solutions.
• Communication: Exceptional presentation skills ability to explain complex technical concepts to non-tech stakeholders.
• Tools: Proficiency in CRM software (Salesforce, HubSpot) and data analytics tools.