Key Account Manager, Hyperscaler/Data Center

What youll do:

The primary responsibilities of this position are to provide day-to-day account management and business development of Eatons hyperscale data center customers.

A. Leads the day-to-day interaction with these named accounts for all aspects of Eaton. They will be the face of Eaton in front of all titles and roles within the customer.

B. Proactively manages current and future business with the named accounts

C. Assumes all account management and business development duties for each named account. This includes but is not limited to:

a. Proactive meetings for current and future business

b. Addresses any short- and long-term concerns and issues

c. Manages a pipeline and forecast for each named account, as well as an overall pipeline and forecast for Eatons APAC business

d. Takes the commercial and relationship lead in responding to RFP, RFTs and RFIs

e. Participates in formal and informal meetings

f. Hunts for new business within these named accounts

D. Assists all countries in the APAC Region to resolve issues, help drive business and be the gateway into local hyperscale customer teams

E. Assumes role as the point of escalation for hyperscale customers where required

F. Works closely with Eaton global data center teams, especially the relevant GAMs (Global Account Managers)

G. Organises and participates in QBRs (Quarterly Business Reviews) with each hyperscale customer

H. Works closely with applications engineering, bid management and service teams to ensure a seamless customer experience.

I. To be committed & responsible for Quality Management System:

a. Implement the process approach and risk-based thinking

b. Provide the necessary support to fully implement and sustain the QMS

c. Communicating to the organization the importance of conforming to QMS requirements

d. Ensuring the QMS meets its goals

e. Engage, direct, and support individuals contributing to the QMS

f. Create a culture of continuous improvement

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Section Title: Qualifications:

Qualifications:

Tertiary Degree in a technical or business field, OR

A. 7 years of equivalent experience in an equivalent role.

B. Minimum 3 years managing global or enterprise accounts.

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Section Title: Skills:

Skills:

Strong working knowledge forecast and pipeline management.

Experience in RFP/RFT process and submittals

Ability to adapt to change and be flexible

Superb time management skills

Ability to keep calm under pressure during conflict and deadlines

Excellent communication skills, able to engage at all levels

Leadership and executive presence when dealing with C-level

Highly organised, with a demonstratable sales and cadence process

Self-starter and self-motivated

Excellent persuasion and negotiation skills