As a global active logistics service provider, Hellmann Worldwide Logistics serves solutions for every logistical challenge. The driving force are our exceptional employees in the global Hellmann FAMILY, which are in the middle of our Hellmann Promise and all our decisions. For the better. Together.
If this resonates with your career aspirations, come and help us shape our sustainable impact. Job details below!
Purpose of the Position:
To manage sales plans and processes for consolidated and potential customers, within a specific vertical, in line with the company&aposs strategy and guidelines.
Key Tasks:
- Drive new business in assigned vertical, formulate new business develop plan based on target industry segment or targeted regions.
- New business development with focus on Contract Logistics products and meet objectives and budget on new business gain.
- To develop account strategies with specific objectives and action items for the Singapore and Malaysia Cluster
- Resolving key clients issues and complaints
- Work on RFQ/RFP responses, manage the bid process and work closely with solution team.
- Collaborate with global/regional BD team and handle sales lead properly.
- Manage and develop customer relationships, develop growth strategy for customer.
- Conduct contract negotiation and renewal with customer.
- Manage customer escalations, incl. customers requirements, concerns, complaints and service issues, and work with operation team in developing resolutions.
- Conduct regular business review / QBR with assigned customers for continuous service improvement.
- Conduct analysis on customers P&L and KPIs to identify focus area for improvements
- Anticipate proactively customer needs and changes and offer corresponding new solutions.
- Provide regular updates to senior management on customers initiatives and strategies to facilitate
- developing strategic account development plan.
- Work closely with solution & CI team to identify and achieve CIP for major customers.
- Work closely with RDC and Region to monitor and follow up KPI, stock count, POD return, audits and corrective actions to achieve the target from customer.
- Support GDP compliance if needed
- Be involved and oversee HHL projects as and where needed. Provide operational support in HHL related shipments.
Decision Making Authority:
- Within the defined areas of responsibility
- In accordance with staff manual book
- Exception handling ONLY after consulting with line manager.
Function / Market & Industry Knowledge / Business Acumen / Process working:
- Knowledge of the sector and products, techniques and methods of international shipments
- Knowledge of the terminologies and main contents of Sea, Air, Rail and Land services
- Excellent knowledge and understanding of Customer Service requirements
- Comprehensive understanding of HWL systems functionality
- Basic geography knowledge
Skills & Competencies:
- Professional sales skills, good interpersonal skills and teamwork
- With a high degree of professionalism and sense of responsibility
- Excellent communication skills
- Strong problem-solving skills, Strong quantitative and analytical thinking skills
- Strong focus on human resources management and business development in line with group policy
Educational background / Work experience:
- Bachelor&aposs Degree holder or above in logistics, transportation or related disciplines
- 10 years&apos experience in logistics and transportation industry
- Proven sales track record with existent client portfolio
Language skills:
- Fluent in written and spoken English and local language. Further languages of advantage;
Computer literacy:
- Proficiency in office software&aposs skills
