Duties and Responsibilities
- Meet client retention and account profitability targets
- Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, and offering solutions based on customer needs
- Support implementation efforts for existing and new clients
- Develop and execute business plans, implement key deliverables, and measure results
- Develop, measure and report on Service Level Agreements and Key Performance indicators
- Create and manage business improvement plans and conduct client business reviews
- Ensure timely settlement of customer payments where required and necessary as per contractual obligation
- Build good working relationships with the Sales & Operations Managers and their respective teams
- Maintaining accurate records in company designated database - Microsoft Dynamics
- Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region
- Any task as delegated by management
Qualifications, Key Skills and Experience
- Bachelor's degree preferred
- 3 Years experience in Customer Service and Account Management, preferably with Travel Management Company (TMC) but not essential.
- Cultural awareness of Asia Pacific markets
- Fluent in English
- Analytical and Customer Focused.
- Proficient oral and written communication skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
