Key Account Lead & Soft Services Site Manager

The Soft Services Site Manager is the overall primary key account lead and main client liasion across all COMPANY's offices and sites in Singapore under SCOPE.

He/she will be responsible for overseeing the successful delivery and scope and contract, ensuring high-quality service delivery, client satisfaction, and operational efficiency. This role will act as the primary point of contact for COMPANY, managing vendor relationships, budgets, HSSE and scope compliance, SLA/KPI delivery performance, and continuous improvement initiatives.

In its role as the Soft Services Site Manager, he/she is responsible for overseeing non-technical facility services, ensuring a clean, safe, and welcoming environment in line with contractual SCOPE, SLAs, KPIs and client expectations. This role manages service delivery for cleaning, security, waste management, pest control, landscaping, and workplace experience and other soft services SCOPE while driving efficiency, compliance, and continuous improvement. Relevant working experience with COMPANY, Bukom, Jurong Island and/or other oil & gas/petrochemical experience is preferred.

Key Responsibilities includes (but not limited to):

1. Serves as the primary Key Account Lead and main client liasion across all COMPANY's offices and sites in Singapore under SCOPE, ensuring service delivery that can comply with a contractual SCOPE, SLAs and KPIs, site HSE and quality standards.

2. Lead and supervise soft services operations and Soft Services team across COMPANY's offices and site in Pulau Bukom Island and mTower, including cleaning, catering (work closely with the appointed food catering services provider and/or other COMPANY's appointed suppliers), waste management, and front-of-house services and occasional events management. Ensure proper Soft-services documentation and adherence to the established change management controls for the site.

3. Ensure service providers (in-house employees or third party outsourced subcontractors) to comply with SCOPE, SLAs, KPIs, site HSE and quality standards, to drive cost-savings initiatives and high-standard service SCOPE delivery.

4. Manage budgets, costs, and supplier contracts for soft services, optimizing value without compromising standards.

5. Drive and Implement innovation and sustainability initiatives (e.g., green cleaning, recycling programs).

6. Act as the primary liaison for client feedback on workplace experience and service adjustments.

7. Acts as the Key Account Lead in ensuring compliace with HSSE regulations, on-time client reporting, service reviews, monitor financial performance, budgets, contract SCOPE performance. Prepare and present performance reports and business reviews to stakeholders.