Responsibilities
- Lead requirement analysis sessions with external and internal clients and vendors to ensure feasibility and alignment with project goals
- Facilitate design thinking workshops and translate user requirements into detailed use cases and technical solutions
- Communicate functional requirements and use cases clearly to technical and development teams to ensure system compliance with specifications
- Collaborate with customers to explain architectural decisions and resolve technical challenges
- Prepare and obtain sign-off on comprehensive documentation including requirements, functional specifications, design specifications, data management frameworks, interfacing, infrastructure requirements, and data migration approaches
- Develop and deliver system training programs to customers to ensure effective adoption
- Design and execute test plans and cases, trace results to requirements, and measure outcomes against customer expectations
- Perform functional and backend testing, analyze test results and logs, resolve issues, and maintain application quality
- Conduct test briefings for stakeholders and provide support during User Acceptance Testing (UAT)
- Troubleshoot system issues reported by project teams and customers, ensuring timely resolution and follow-up
- Analyze system backend logs and perform data mapping and categorization to support testing and issue resolution
- Manage issues, problems, and change management processes to maintain project integrity and delivery timelines
- Utilize Jira and SQL tools to track progress, manage defects, and support testing activities
- Demonstrate strong customer-service orientation through effective communication, presentation, negotiation, and interpersonal skills
- Maintain commitment to project completion while working under stringent timelines
Required competencies and certifications
- Degree in Computer Science and Engineering
- Minimum 1.5 years of relevant experience as a Business Analyst and tester
Preferred competencies and qualifications
- Experience working in the banking domain
- Familiarity with Java environment
