Job Description

We are looking for an energetic, analytical, and bilingual Junior Salesforce Business Analyst (English & Mandarin) to join our Singapore CRM team. In this role, you will act as a bridge between regional business users (Sales, Marketing, Operations) and our technical development team.

You will play a hands-on role in requirement gathering, drafting user stories, mapping processes, supporting configuration, and running User Acceptance Testing (UAT). Because this role works closely with Mandarin-speaking regional teams, partners, and stakeholders across APAC/Greater China, professional working fluency in both English and Mandarin is required.

Key Responsibilities

Facilitate stakeholder interviews and capture user pain points in both English and Mandarin.
Translate operational needs into well-structured Agile user stories with clear acceptance criteria (Given-When-Then / Gherkin format).
Assist the Product Owner / Project Manager in maintaining and grooming the team backlog (Jira / Confluence / Azure DevOps).

Partner with Salesforce Admins and Developers to validate solutions against standard Salesforce CRM capabilities before building custom components.
Perform basic declarative system configuration (e.g., custom fields, page layouts, record types, list views, reports, and dashboards).
Conduct pre-UAT quality checks to ensure technical builds match initial business requirements.

Prepare UAT test cases and help run user testing sessions with regional teams.

Qualifications & Requirements

Language Proficiency: Professional working fluency in both English and Mandarin (written and spoken) to communicate effectively with regional stakeholders and document business workflows.
Experience Level: 0-2 years of experience in a business analyst, functional analyst, CRM coordinator, or related technical role. Fresh graduates with relevant project/internship experience are welcome to apply.
Salesforce Understanding: Foundational knowledge of standard Salesforce objects (Leads, Contacts, Accounts, Opportunities, Cases) and core platform logic.

Preferred (Bonus Points)

Certifications: Salesforce Certified Associate, Salesforce Certified Administrator, or Salesforce Certified Business Analyst (or actively pursuing them).