Junior IT Support Engineer

About the role:

We are looking for a Junior Desktop Support Engineer to provide first-level technical assistance to end-users. This entry-level position focuses on basic troubleshooting, hardware/software setup, and supporting IT operations under supervision.

Key Responsibilities:

• Install, upgrade, support and troubleshoot of Windows 10/11, Microsoft Office, and other approved desktop applications.
• Perform basic hardware moves and changes
• Asset disposal Maintain inventory record for end-of-life assets. Manage hardware disposal tasks including physical hard drive removal from workstations.
• Support printers, computer hardware, and peripheral devices (basic troubleshooting and setup).
• Perform routine maintenance on desktops, laptops, and printers.
• Handle password resets and basic user account tasks in Active Directory.
• Respond to support tickets and escalate complex issues to senior engineers or Tier 2/3 teams.
• Help with inventory management and stock-taking of IT assets.
• Set up workstations for new employees and familiarize users with basic hardware/software operations.
• Follow IT policies and procedures for security and compliance.

Operational Support:

• Log and track issues using the ticketing system (e.g., ServiceNow).
• Assist with email account setup and distribution lists under guidance.
• Support hardware/software deployment using standard tools and processes.
• Works with other IT team members regarding new branch builds and upgrades.
• Maintain accurate records of hardware and software inventory.

Requirements:

• Diploma or equivalent in IT or related field.
• Basic knowledge of Windows OS and Microsoft Office 365.
• Familiarity with common IT hardware (PCs, printers, peripherals).
• Strong willingness to learn and follow instructions.
• Good communication and problem-solving skills.
• Prior internship or exposure to IT support is a plus.

Why join us

• On-the-job training and mentorship.
• Exposure to enterprise IT systems and processes.
• Career growth opportunities within the IT team.