Junior IT Administrator

About AMILI

AMILI is Asia's first and only precision gut microbiome company, leveraging deep microbiome science, data, and technology to advance personalised health and nutrition solutions for Asian populations.

Role Overview

The Junior IT Administrator is responsible for supporting AMILI's internal IT operations, user access management, and end-user hardware support. The role focuses on ensuring reliable day-to-day IT operations and timely technical support for employees.

1. Scope of Services

- Manage user accounts across Microsoft 365 services (including Outlook, Teams, SharePoint, and OneDrive).

- Provision, update, and deactivate user accounts for onboarding, role changes, and offboarding.

- Reset passwords and support basic access and permission requests.

- Maintain accurate records of user access and assigned devices.

- Provide first-line support for employee hardware, primarily laptops and related peripherals.

- Assist with device setup, configuration, and troubleshooting (Windows and macOS where applicable).

- Coordinate laptop issuance, replacements, and returns.

- Troubleshoot common hardware and software issues and escalate when necessary.

- Support routine IT operations, including software installations and updates.

- Assist with basic network and connectivity troubleshooting (Wi-Fi, VPN, peripherals).

- Maintain basic IT documentation, including setup guides and support procedures.

- Track IT assets such as laptops, accessories, and software licenses.

- Respond to IT support requests in a timely and professional manner.

- Communicate clearly with employees regarding issue status and resolution.

- Escalate complex or security-related issues to senior IT staff or external vendors when required.

2. Deliverables

- Properly configured Microsoft user accounts for employees.

- Set up and operational laptops and IT equipment for staff.

- Resolved or escalated IT support tickets and requests.

- Updated IT documentation and asset records.

3. Exclusions

- Advanced system administration or infrastructure design.

- Cloud architecture, security engineering, or network engineering ownership.

- Software development or application engineering tasks.

- Responsibility for enterprise-level cybersecurity strategy.

4. Collaboration & Reporting

- Work closely with AMILI employees and the designated IT or Operations lead.

- Work may be performed onsite or remotely, depending on task requirements.

- Tasks and priorities shall be assigned and reviewed by the Company's designated supervisor.