Junior Deskside Support

Key Responsibilities

• Assist in troubleshooting and resolving technical issues for Windows laptops/desktops, Android, iPhone, and Mac devices.
• Provide basic hardware support for Dell, HP, Lenovo PCs and laptops (training provided).
• Support printer hardware and managed print services.
• Perform software troubleshooting, including reimaging computers and wiping/restoring hard drives.
• Install and decommission IT equipment (IMACD activities).
• Help users with data backup and restoration.
• Work closely with Service Desk / Remote Support teams as hands-and-feet support.
• Take ownership of assigned tickets and follow through until resolution.
• Use the internal ticketing system to log, categorize, and prioritize support requests.
• Support Incident and Problem management activities.
• Maintain accurate IT asset records.
• Perform monthly asset verification.
• Update spare parts and equipment inventory.
• Assist with equipment disposal as required.
• Participate in IT projects such as:
• PC refresh activities
• OS upgrades
• Large-scale device deployments
• Provide onsite support for network and server teams (training provided).
• Basic understanding of network devices (Cisco routers, switches, servers, data center equipment).
• Provide console access for remote teams and identify cable types (UTP/fiber).
• Support meeting room setups, audio/video equipment, and conference room technologies.
• Assist users with WiFi setup and configuring Outlook email on Android, iPhone, and other mobile devices.
• Provide VIP and Executive support when required.
• Assist with raising purchase requests and tracking PO status.
• Be available for occasional after-hours on-call support (rotational basis).

Requirements

• Diploma in Information Technology, Computer Science, or related fields
• Strong interest in IT support, hardware, and troubleshooting.
• Basic knowledge of:
• Windows OS (Windows 10/11)
• Microsoft Office / Office 365 (Outlook, Word, Excel, PowerPoint)
• Networking fundamentals (LAN, WiFi)
• Good understanding of mobile operating systems (Android/iOS).
• Strong customer service attitude and willingness to learn.
• Ability to multitask and work under time-sensitive situations.
• Good communication skills to work with staff at all levels.
• No experienced required.
• Training will be provided to support the following