Junior Customer Service Executive

We are looking for a Junior Customer Service Executive to join our freight forwarding team.

Responsibilities

• Handle daily customer enquiries and shipment follow-ups.
• Coordinate Air, LCL, FCL and local delivery arrangements.
• Liaise with customers, overseas agents, shipping lines, airlines, transporters and warehouses.
• Prepare and check shipping documents such as HBL/MBL, HAWB/MAWB, DO and permits.
• Monitor shipment status, ETD/ETA and delivery arrangements.
• Assist with job costing, billing and monthly job closing.
• Maintain accurate shipment records and provide timely updates to customers.
• Support the sales and operations team on daily activities.

Requirements

• Previous experience in freight forwarding/logistics is an advantage.
• Good communication and customer service skills.
• Organised, responsible and detail-oriented.
• Able to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office.
• Fresh graduates with a positive attitude and willingness to learn are welcome to apply.

Join us and build your career in the freight forwarding industry!

Additional Information:

• Basic $2,800-$3,200/month
• Working location: Central
• Working days: Monday to Friday
• Working hours : 9am to 6pm