Job Description

Working Hours: Monday - Thursday(8.30am - 5.45pm), Friday (8.30am - 5.15pm)
Working Location: Pioneer MRT
Salary Package: Up to $4,200
Employment Type: Full-time contract (1 year renewable with chances of conversion)

Business Analysis and Digital Transformation

Engage users to understand their needs and translate them into clear, actionable business requirements for internal teams and vendors.
Support digital transformation projects by reviewing existing processes and identifying opportunities to simplify, improve or automate manual work.
Prepare user stories, process flows and requirements documentation for new systems, features and enhancements.
Support workshops, maintain requirements and action logs, and follow up on outstanding items to keep projects moving.
Prepare test scenarios and scripts, coordinate user acceptance testing, record results, and track defects through resolution.
Help develop user communications, training materials and rollout support for new systems and changes.

Systems,Data, and Programming Support

Provide Level 2 support for issues raised by users,investigate possible causes, and work with Central IT, Enterprise IT or vendors on resolution.
Perform system configurations using low-code tools and support system changes and enhancements through testing, defect logging and post-implementation checks.
Use Excel and SQL scripting to extract, clean, reconcile and analyse data for operational reviews and reporting.
Assist with data preparation, cleansing and migration activities when needed.
Monitor data quality and system performance and flag unusual trends or issues for follow-up.

Documentation and Knowledge-Based Support

Initiate and maintain process documentation, system specifications, user guides, quick-reference guides and FAQs.
Keep project and system documentation organised, current and easy for the team to retrieve.
Capture meeting notes, decisions and follow-up actions clearly.

Requirements

A degree in Computer Science, Information Systems,Information Technology or a related discipline.
Ability to understand user needs and document requirements clearly and accurately.
A basic understanding of the system development lifecycle,from requirements and testing through to rollout and support.
Good working knowledge of Excel. Exposure to SQL, Python, VBA,or low-code tools would be an advantage. Familiarity with Denodo or Snowflake is a bonus.

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Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781