We are partnering with a growing business in the payments and financial technology space to hire a Junior Account Manager in Singapore.
This opportunity sits within a client-facing commercial team, supporting businesses with international payment needs. The role is focused more on growing and developing existing client relationships than on pure new-business acquisition. The successful candidate will help manage customer accounts, improve client experience, identify expansion opportunities, and support long-term account growth.
This position would suit someone who combines strong relationship-building ability with commercial awareness and an interest in payment operations, international transactions, and client success. You will work cross-functionally with internal teams such as operations, product, compliance, onboarding, and commercial stakeholders to deliver strong outcomes for customers.
Key Responsibilities
- Manage a portfolio of existing client accounts and act as a key day-to-day contact for relationship support.
- Build strong long-term relationships by understanding customer objectives, transaction flows, operational requirements, and commercial priorities.
- Identify opportunities to grow account value through increased platform usage, new market corridors, additional services, and wider product adoption.
- Support clients in improving payment processes and service experience to drive stronger overall account performance.
- Work closely with internal stakeholders across operations, product, compliance, onboarding, and sales-related teams to resolve issues and deliver solutions.
- Assist with onboarding transition and activation of clients moving into the account management function.
- Track account activity, client engagement, usage trends, retention indicators, and revenue development across assigned accounts.
- Proactively manage service issues, client concerns, and risks that could affect satisfaction or growth.
- Prepare account reviews, internal updates, and reporting on customer activity, pipeline progression, and expansion opportunities.
- Maintain accurate records of client engagement and opportunity tracking within CRM and internal systems.
- Share customer feedback internally to help inform service improvements and product development priorities.
Requirements
- Around 25 years experience in account management, customer success, relationship management, business development, or another relevant client-facing role.
- Prior experience within payments, fintech, banking, foreign exchange, remittance, or related financial services environments would be advantageous.
- Proven ability to manage and develop client relationships in a commercial setting.
- Strong communication and stakeholder management skills, with confidence engaging both customers and internal teams.
- Commercially minded, with the ability to spot account growth, upsell, and cross-sell opportunities.
- Good understanding of international payments, payment operations, settlement processes, FX, or related infrastructure concepts.
- Strong attention to detail and problem-solving ability.
- Comfortable working in a fast-moving environment with developing processes and priorities.
- Experience using CRM platforms and account reporting tools.
- Based in Singapore and able to work with regional stakeholders.
Desirable
- Experience supporting clients with transaction flows, payment operations, or settlement-related processes.
- Exposure to working with financial institutions, fintech companies, payment providers, remittance firms, or enterprise clients.
- Familiarity with regulated environments, onboarding requirements, or compliance-related workflows.
- Experience working in a regional or international business environment, particularly across Asia.
What Success Looks Like
- Clients remain engaged, satisfied, and show measurable account growth.
- Payment processes are improved and service issues are resolved effectively.
- Expansion opportunities are identified early and converted into commercial value.
- Internal teams remain aligned around client requirements and delivery priorities.
- Customers view the business as a trusted long-term partner.
Why Consider This Opportunity
This is a chance to join a growing business operating in the international payments space, with strong exposure to cross-functional collaboration, client growth strategy, and regional market activity. The role offers a strong platform for someone looking to deepen their experience in account management within a dynamic financial technology environment.
