Jira Service Management / ITSM

alphaeus pte ltd

Fresher

Not Disclosed

Singapore

Posted 6 hours ago
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Job Description

About the Role

We are looking for an experienced Atlassian Consultant to implement, configure, and enhance Jira Service Management (JSM) solutions. The ideal candidate has strong IT Service Management (ITSM) knowledge, hands-on Jira administration experience, and the ability to configure workflows, automate processes, and support platform migration and integration.

Key Responsibilities

Implement and configure Jira Service Management based on business and ITSM requirements.
Configure workflows, request types, forms, queues, SLAs, permissions, and automation rules.
Support migration from Jira Server/Data Center to Jira Cloud, including testing and cutover activities.
Integrate JSM with external systems using REST APIs and webhooks.
Work with Jira and Confluence to improve service management processes and documentation.
Conduct testing, troubleshooting, deployment, and post-implementation support.
Prepare technical documentation and provide guidance to stakeholders.
Identify opportunities to improve service delivery through automation and AI-enabled ITSM capabilities.

Requirements

Proven hands-on experience implementing and configuring Jira Service Management.
Strong understanding of ITSM processes, including incident, service request, change, and problem management.
Experience configuring Jira workflows, SLAs, request types, queues, and automation rules.
Experience with Jira administration and user access management.
Knowledge of REST APIs, webhooks, and system integrations.
Experience with Jira Server/Data Center and Jira Cloud migration is highly desirable.
Familiarity with Confluence, ITIL practices, and JSM Assets/CMDB is an advantage.
Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Preferred Qualifications