ITSS SERVICE ENGINEER

RESPONSIBILITIES

End-User Support

• provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer)
• Assist users with hardware, software, and basic network issues, provide technical guidance

System Administration & Infrastructure Support

• Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN)
• Support and maintain business applications and phone systems (analog/digital)
• Manage user data backup and recovery

Asset Management & Procurement

• Handle IT equipment & software procurement
• Maintain IT asset inventory

Documentation, Compliance & Audit

• Prepare and update user guides, IT documentation, policies & procedures
• Participate in ISO, customer & cybersecurity audits

Training& Administrative

• Conduct IT orientation for new employees
• Provide regular cybersecurity awareness training for users
• Manage and support any other tasks or projects assigned by site management

REQUIREMENTS

Technical Skills

• Knowledge of Windows 10/11, WinServer 2016/2019/2022
• Basic experience in network maintenance, system administration, and network security

Qualifications

• Diploma or Degree in Computer Science, Computer Engineering or related field
• MCP or MCSE certification preferred

Soft Skills

• Good work planning and prioritization skills
• Strong communication skills
• Proficient in SOP documentation
• Service-oriented attitude