ITSM Asset Manager

Summary:

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Service Management Team under Technology supports critical business services such as FAST, GIRO, CTS and PayNow. The team delivers resilient, high-quality IT services through effective incident, change, problem, and asset management, operating at the core of IT operations to support both business continuity and customer satisfaction.

The ITSM Asset Manager is responsible for overseeing the full lifecycle of IT assetshardware, software, and related servicesto ensure accurate inventory, cost efficiency, compliance, and operational readiness. This role manages asset governance processes, maintains the configuration management database (CMDB), ensures alignment with ITIL best practices, and collaborates with procurement, finance, security, and operations teams. The Asset Manager drives optimization of asset utilization, enforces licensing and contractual compliance, and provides reliable data to support decisionmaking, budgeting, and audit activities.

Key Responsibilities:

• Develop and maintain and communicate/educate the IT asset management policy and processes
• Manage asset discovery processes to ensure up to date and accurate inventory
• Develop and maintain service maps for critical services
• Track and report key asset life cycle
• Track usage of IT assets across on premise and cloud
• Work with IT procurement to maintain procurement interface to Configuration Management Database (CMDB)
• Coordinate and work with governance team to ensure ongoing compliance to internal processes and policies
• Identify and monitor key risk areas such as technology obsolescence
• Track and report capacity for critical services
• Recommend capacity optimization initiatives
• Work with Incident Manager on post incident investigation on issues related to capacity
• Responsible for responding to all audit matters relating to IT assets
• Assist in building up the knowledge base of all IT assets within the company

Requirements:

• Minimum 5-8 years of relevant experience managing IT assets
• Good understanding of current regulatory requirements in Singapore (MAS Technology Risk Management Guidelines, MAS Cyber Hygiene and Cybersecurity Code of Practice)
• Attention to details, with the ability to thoroughly and accurately review and track assets onboarding tasks
• Possess IT Service Management and CMBD working knowledge
• ServiceNow experience will be a plus
• Fair knowledge of AWS technology

Professional Certifications

• Certification in ITIL 4 is a plus