We are looking for a Customer Escalation Engineer / Lead to support enterprise-level Azure workloads. This role involves resolving complex issues, monitoring systems proactively, and providing a great customer support experience in a 24x7 global environment.
Key Responsibilities:
- Support customer workloads and solutions on Azure, including trend analysis, proactive monitoring, and event planning
- Take ownership of project-level Azure issues and drive them to resolution
- Lead support efforts for critical workloads and ensure timely communication in a global 24x7 environment
- Manage a subset of customer support cases end-to-end, delivering high-quality service
- Prepare root cause analyses (RCA) to prevent recurring issues
- Provide product feedback and feature requests to improve Azure resilience and customer experience
- Continuously grow Azure technical skills and knowledge
Requirements:
- Bachelor's Degree in Computer Science, IT, Engineering, or related field
- Strong problem-solving skills and customer-oriented mindset
- Excellent written and verbal communication skills
- Openness to learn new skills and technologies in a fast-paced environment
- Experience in Programming/Automation: Python, C#, PowerShell, Open Source tools, Cloud Domains: Azure IaaS, Data Platform, Big Data, PaaS Services, Identity & Authentication, and Certification: AZ-900 (Microsoft Azure Fundamentals) are preferred.
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
Only shortlisted candidates will be notified.
