IT Systems Intern

Key Responsibilities

Support end-to-end implementation of two IT systems for GTRSG Passenger Service unit:

. Realtime: desktop app utilised by deployment team - to deploy staff to specific tasks or flights

. G-Ops: mobile app utilised by staff - to monitor tasks and for staff to start & stop the milestones assigned with updates

. Main Objectives: To drive transition from manual deployment processes and paper-based flight documentation to digital platforms, enhancing real-time tracking, visibility, and operational efficiency

POC for Change management efforts, including:

. Support system onboarding through staff engagement

. Liaise with internal stakeholders (HODs, Technology Business Partner, Duty Managers) to gather feedback and resolve implementation issues

. Track onboarding progress, consolidate updates, and prepare monthly progress reports for management

. Timeline: full roll-out of both systems by December 2026

Requirements

. Currently pursuing a Diploma/Degree in Business, Information Systems, IT, Aviation Management, or related fields

. Strong organizational and project coordination skills

. Good communication and stakeholder management abilities

. Detail-oriented and good with Microsoft Office