IT Support Technician

We are seeking a dedicated IT Support Technician to join our team. The successful candidate will be responsible for maintaining and enhancing our organization's IT infrastructure, ensuring seamless operations across all departments.

Key Responsibilities:

. Provide technical support to stakeholders, mainly internal users like employees and management, addressing hardware and software issues promptly.

. Serve as the first level of escalation for all IT-related inquiries.

. Install, configure, and upgrade computer hardware, software, and peripherals.

. Monitor and maintain computer systems, networks, and related equipment.

. Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.

. Set up new user accounts and profiles, ensuring security and access protocols are followed.

. Perform backup and reset for user accounts and equipment.

. Conduct regular system updates and backups to safeguard data integrity.

. Collaborate with external vendors for hardware repairs and IT procurement.

. Document technical issues and solutions, maintaining an updated knowledge base.

. Assist in the implementation of new IT projects and initiatives.

. Any other ad-hoc duties assigned by manager.

Qualifications & Requirements:

. Degree in Computer Science, Information Technology, or a related field.

. 5 years and more experience in a similar IT support role.

. Proficiency in operating systems such as Windows, macOS, and Linux.

. Familiarity with network configurations, including basic LAN/WAN, routers, and firewalls.

. Strong problem-solving skills and the ability to work under pressure.

. Excellent communication skills, with the ability to explain technical issues to non-technical users.

. Ability to work in a fast-paced environment.

. Strong attention to detail and organizational skills.

Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.