Job Description
- Provide efficient Tier 1 & 2 technical support for hardware and software(Laptops, Desktops, Peripherals, Email, SharePoint, OneDrive, Office365 ) issues.
- Perform corrective maintenance on critical facility systems, including CCTV, Card Access, and Security Network systems.
- Perform digitize from manual processes using low-code tools like Power Automate and Google Apps Script.
- Develop and maintain automated workflows for internal operations (e.g., inventory stock alerts and digital logs).
- Utilize scripting (PowerShell/Python) to automate routine administrative tasks, such as User On/Offboarding and Azure/M365 license management.
- Manage procurement cycles for hardware and software, ensuring equipment remains up to date.
- Document all IT procedures, resolution guides, and system configurations to build a comprehensive knowledge base.
- Maintain a real-time tracking system for all IT assets and consumables.
- Execute the setup of new workstations, including M365 account configuration and network resource mapping.
Job Specification
Qualification / Educational level:
- Minimum Diploma in Information Technology.
- Minimum 1- 2 years of relevant experience.
Characteristic & personality
- Team player in order to communicate with team members and maintain good teamwork.
- Interest in using modern tools (e.g automation).
