IT Support Specialist

The IT Support Specialist provides technical support to end users both remotely (e.g., Service Desk, User Administration, User Requests) and locally (e.g., Time-Critical Support and Desk-Side Support). The role is responsible for ensuring stable IT services by effectively managing incidents, requests, changes, and access rights in line with IT service management practices. This position operates on behalf of the Delivery organization.

Skills & Competencies

• Experience in Service Desk or IT support environments.
• Ability to troubleshoot hardware, software, and user access issues.
• Good communication skills and a customer-focused mindset.
• Ability to work independently as well as collaboratively within a delivery team.
• Good documentation and knowledge-sharing discipline.

The Support Specialist IT will be involved mainly in:

• Incident & Problem management
• Request management
• Change management
• Knowledge management
• Access rights management
• On behalf of Delivery

Qualifications

• Minimum Diploma or Degree in Information Technology or a related field.
• Hands-on experience supporting Microsoft Windows 10 and above
• Experience with Microsoft 365, including end-user support and basic administration.
• Experience working in an IT Service Desk or technical support role
• Prior experience supporting both remote and on-site users.
• Familiarity with ticketing systems and access management tools.

EA License : 02C3423

EA Personnel : R22108699