IT Support Specialist
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Minimum 3 years of experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or Workplace Technology Support roles.
Proven experience in incident management, service request fulfilment, and enduser support within a corporate IT environment.
Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
Experience supporting laptops, desktops, mobile devices, printers, and peripheral equipment.
Working knowledge of networking fundamentals including VPN, and wireless connectivity troubleshooting.
Experience supporting Audio Visual (AV) systems, meeting room technologies, video conferencing platforms, and collaboration tools.
Familiarity with IT asset management processes and asset lifecycle administration.
Basic understanding of IT security, access control, endpoint protection, and compliance requirements.
Strong analytical, troubleshooting, communication, and stakeholder management skills.
Experience working in a multinational and geographically distributed IT support environment is preferred.
Excellent communication and stakeholders management skills with high-quality customer-oriented mindset.
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 153051769
Skills:
Citrix, IT support, Networking, Windows, Ios, Android, Macos, Repair, User Access, laptop troubleshooting, mobile management, remote access, hardware deployment, Microsoft Office Suite
Skills:
Software Updates, Software Troubleshooting, Network Administration, Patch Management, remote support tools, backup monitoring, IT asset lifecycle management
Skills:
IT asset register, First-line IT support, Third-party technicians, Security and display systems, Documentation, Device provisioning and deployment, Building and repairing hardware, Patching and updates, Hands-on networking, Showroom point-of-sale systems
Skills:
.NET, Azure Cloud, IT delivery lifecycle, SAP PP MM Sales Distribution, MES business processes, SAP IT Helpdesk support
