IT Support Specialist

Summary

The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.

Job Description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Deploy, configure, and maintain end-user devices and peripherals.
• Provide first-line and second-line technical support for hardware, software, and network issues.
• Administer user accounts, access rights, and system configurations.
• Monitor system performance, backups, and security status upon request.
• Respond to user questions through ticketing systems or direct communication.
• Identify new solutions and maintain knowledge base documentation to promote knowledge sharing.
• Coordinate with global IT teams on infrastructure and system-related tasks.
• Assist in IT asset management and procurement processes.
• Engage in IT projects, including system upgrades and process improvements
• Ensure compliance with internal IT policies and standards.
• Provide support for conferencing and multimedia equipment.
• Troubleshoot and resolve issues related to telephony and connectivity.
• Perform routine maintenance and updates on servers and network components if needed.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
  
  

Requirements

• Diploma or Bachelor's Degree in related field.
• 2 years of experience in IT support and service delivery, system administration, or infrastructure management
• Experience with IT asset lifecycle management, software updates and patch management.
• Understanding of hardware and software troubleshooting.
• Knowledge of server and network administration.
• Familiar with backup, monitoring, and remote support tools.
• Ability to analyze, problem solve, document procedures and communicate technical information clearly.
• Committed to providing excellent service and support.
  
  

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.