IT Support Specialist

We're looking for a confident, proactive IT Support Specialist to join our fast-paced Singapore office. This hybrid role offers flexibility, but presence is expected on key days for onboarding, leadership visits, and events. You'll be the go-to expert for all things onsite tech-supporting hardware, software, AV setups, and partnering with procurement to ensure smooth operations.

Responsibilities:

• Provide hands-on support for MacOS environments and other platforms.
• Troubleshoot network issues including VPN and connectivity problems.
• Manage incidents and service requests via Jira or similar ticketing systems.
• Support AV setups and live events, ensuring seamless execution.
• Act as the Subject Matter Expert for onsite technology, collaborating with legal and compliance teams when needed.
• Adapt quickly to evolving processes and find solutions independently.

Experience required:

• 3-4 years of experience supporting MacOS in a professional environment.
• Solid understanding of network troubleshooting (2-3 years), including VPN triage.
• Experience with incident management and ticketing systems (Jira preferred).
• Ability to work independently, confidently, and resourcefully in a dynamic setting.
• Strong communication skills and a proactive mindset.

We regret to inform that only shortlisted canddiates will be notified.

EA Registration: Venetia Moss R1980847

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544