We are looking for an experienced and driven IT Support Manager with expertise in Oracle Finance, Finance/MIS systems, and a strong understanding of Logistics and Transportation operations. The successful candidate will manage IT support services for enterprise applications, Data Migration, bridge functional and technical requirements, and play a key role in process improvement, system integration, and vendor negotiations.
Key Responsibilities:
- Lead the IT support function for enterprise systems including Oracle Financials and Logistics-related platforms
- Provide hands-on support and issue resolution for Oracle modules such as GL, AR, AP, FA, and relevant logistics/transportation systems
- Partner with Finance and Logistics teams to understand operational needs and provide appropriate system solutions
- Manage vendor relationships and lead negotiations for IT services, support contracts, and software licensing
- Coordinate system upgrades, patching, and integration projects with internal stakeholders and external vendors
- Supervise and mentor a small team of IT support analysts, ensuring timely resolution of incidents and requests
- Ensure IT policies, controls, and documentation meet internal audit and compliance requirements (e.g. PDPA)
- Prepare and manage IT budgets and ensure cost-effective IT operations
- Maintain documentation of system configurations, SOPs, and support guides
- Drive continuous improvement initiatives across IT support processes and system usage
Job Requirements:
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Finance, or related discipline
- Oracle certifications (e.g., Oracle Cloud ERP, EBS R12) preferred
- ITIL or PMP certification is an advantage
Experience:
- Minimum 5-8 years of IT experience, with 3+ years in a managerial or lead role
- Strong hands-on experience supporting Oracle Finance modules (GL, AP, AR, FA)
- Proven experience supporting logistics and transportation systems or operations
- Exposure to Data migration, Finance and MIS systems, including reporting, budgeting, or forecasting tools
- Experience working with third-party vendors, including contract negotiation and performance management
