IT Support & Laptop Technician

About Us

We are active on major e-commerce platforms in Singapore, with many years of professional experience in second-hand computers. We refurbish and sell quality business laptops, including Lenovo ThinkPad, Dell Latitude and HP EliteBook, online and from our retail shop. We are moving into a bigger space and growing our team.

Job Responsibilities

• Inspect, test and grade laptops (screen, keyboard, battery, ports, storage, cooling)
• Diagnose and repair hardware and software issues
• Upgrade RAM and SSDs replace batteries, keyboards, screens and fans
• Clean and prepare laptops for sale install Windows and drivers securely wipe data
• Perform final quality checks and record serial numbers and condition before items are listed or shipped
• Handle warranty checks and after-sales technical support
• Answer walk-in customers technical questions
• Help with receiving stock, packing and dispatch daily orders

Requirements

• Nitec / Higher Nitec in IT, electronics or a related field (or equivalent experience)
• 0-3 years of laptop or PC repair experience candidates without experience but with strong hands-on skills are welcome to apply
• Good knowledge of Windows, BIOS and hardware troubleshooting
• Careful, HONEST and organized accurate grading matters to us
• Comfortable dealing with customers
• Able to occasionally lift and carry boxes or equipment of about 10-15 kg when stock arrives
• Able to work retail hours, including some weekends