. Well Established Industrial Automation Company (MNC)
. Company located at Woodlands
. Monday - Friday: 8:30am - 5:30pm
. Variable Bonus + Excellent Welfare &Benefits
Job Scope
- Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
- Software Installation & Configuration: Install, update, and configure applications to support business needs.
- Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
- Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
- User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
- Implement IT security measures, manage antivirus software, and conduct security audits.
- Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
- Assist with setup, configuration, and troubleshooting of mobile devices.
- Provide assistance to remote/offshore employees via remote access tools or phone support.
- Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
- Create and update IT procedures, troubleshooting guides, and system configurations.
- Conduct sessions and create resources on IT best practices and security awareness.
- Liaise with vendors for hardware/software services, support contracts, and warranty claims.
- Business Application Support & Development: Create and manage company portals for internal use.
- Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
Requirement
- Diploma / Degree in Information Technology / Computer Science or related disciplines
- 2 - 4 years of relevant working experience with help desk systems and remote support tools
- Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People)
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
KHOOSOT MEI (R21102604)
EA Recruitment Pte Ltd
EA License No: 21C0492
