Job Description
- Deliver first-level technical support and troubleshooting by addressing user queries, incidents, and service requests through the helpdesk ticketing system, ensuring timely resolution and customer satisfaction.
- Perform routine system health checks and monitoring to proactively detect issues, minimize downtime, and maintain operational stability across supported products and systems.
- Document technical issues, resolutions, and best practices to build and maintain a structured knowledge base that supports continuous improvement and faster problem-solving.
- Escalate complex or unresolved technical issues to second-level support or specialized teams, while ensuring clear documentation and communication for smooth handover.
- Process procurement requests and coordinate with vendors to source IT products, services, and solutions, while maintaining effective supplier relationships and ensuring timely delivery.
- Track project budgets and milestone payments by preparing payment documentation, monitoring expenses, and generating regular financial reports and reconciliations for management review.
- Maintain accurate records and audit-ready documentation for both technical operations and financial transactions, ensuring compliance with organizational policies and governance standards.
Requirements
- Possess Diploma or Degree holder in IT, Computer Science, Information Systems, or a related field.
- Strong IT troubleshooting capabilities, basic networking knowledge, and proficiency in Microsoft Office Suite experience with data analytics is a plus.
- Meticulous attention to detail, excellent documentation abilities, and strong project tracking skills to ensure smooth workflow and accurate reporting.
- Basic understanding of financial processes, including monitoring budgets, processing requests, and preparing simple reports.
- Strong verbal and written communication abilities to interact effectively with colleagues, vendors, and end-users.
- Demonstrated ability to provide excellent support, address user queries, and maintain positive stakeholder relationships.
- Strong problem-solving skills, ability to multitask in a dynamic environment, and a collaborative team-player mindset.
This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.
By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy).
EA Personnel Name: Siti Khatijah
EA Personnel No: R22111204
EA License No: 11C3955
