Role: IT Support Executive
Reports to: IT Manager
Supports: 1 Senior IT Executive
Be part of something Greater. Together.
Guided by our values of #LoveWhatWeDo and #AimHigher, this is a hands-on role for a proactive and solutions-driven IT professional who thrives in a fast-paced environment and is passionate about keeping systems running smoothly - enabling teams to work efficiently and securely every day.
Objective
To support the daily IT operations across the organisation, ensuring reliable system performance, timely issue resolution, and a seamless user experience. This role serves as the first line of support for technical issues, while contributing to system maintenance, improvements, and IT initiatives. It suits a detail-oriented individual with strong problem-solving skills, a willingness to learn, and a passion for technology #GoFurther.
Key Responsibilities:
1. IT Helpdesk Support & Issue Resolution
- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve user issues in a timely and professional manner.
- Escalate complex issues to senior IT personnel when required.
- Track, prioritise, and follow up on support tickets to ensure closure within SLA.
2. System & Device Management
- Support user account creation, access rights, and password resets.
- Assist in software installation, updates, and patch management.
- Maintain inventory of IT assets and ensure proper documentation.
3. Network & Infrastructure Support
- Assist in basic network troubleshooting (e.g. connectivity, Wi-Fi, VPN access).
- Monitor system performance and report any irregularities.
- Support routine system checks and preventive maintenance.
4. IT Operations & Administration
- Maintain accurate records of IT requests, incidents, and resolutions.
- Support onboarding and offboarding of employees (IT equipment and access setup).
- Assist in maintaining IT policies, procedures, and user guides.
5. Collaboration & Continuous Improvement
- Work closely with internal teams to understand and address IT needs
- Provide user guidance and basic training on IT systems and tools
- Proactively identify areas for improvement in IT processes and user experience
Skills & Competencies:
- 0 to 3 years of relevant IT support or helpdesk experience.
- Basic knowledge of computer hardware, software, and operating systems such as Windows and Microsoft 365.
- Strong problem-solving and troubleshooting abilities with a user-focused mindset.Good communication and interpersonal skills, with the ability to explain technical issues clearly.
- Organised, detail-oriented, and able to manage multiple tasks effectively in a fast-paced environment.
- Demonstrates willingness to learn, adapt, and grow within the role.Immediate starters preferred.
Ready to inspire others and grow your career in fitness
Apply now and become a part of the Fitness First Singapore team today!
