IT-Support Engineer

About VPS

VPS provides Testing and Inspection services globally to the maritime industry and is the clear market leader in its niche end market. VPS operates on a global basis with services provided through one of its five laboratories which are supported by an international network of commercial and technical advisory teams. The VPS Head Office is in the Netherlands (Barendrecht) with other locations in Singapore, Houston, Fujairah and UK.

About the role

The IT Function in Singapore provides first-level support to our Singapore, Fujairah, Shanghai and Tokyo Offices. This role will bridge the gap between front-line helpdesk and backend infrastructure teams, handle escalated technical issues across our Windows fleet of computers, hybrid Active Directory environment, Microsoft 365 services, and physical on-site hardware.

You will report to the IT Infrastructure Manager.

What you will do

• Provide technical support for desktop and laptop hardware and software.
• Provide support for Windows operating systems and common user applications (e.g. Microsoft 365, Outlook, Microsoft Remote Desktop and network connectivity).
• Install and prepare computers for end users.
• Troubleshoot printers and scanners, and coordinate with vendors for issue resolution.
• Set up laboratory computers and configure connections to laboratory testing equipment.
• Manage user login accounts, including password resets and multi-factor authentication (MFA) setup.
• Perform first-level troubleshooting for on-site servers and network devices (e.g. rebooting network switches, access points and routers, troubleshooting power failures, VPN and internet connectivity issues).
• Collaborate with the HQ IT team on IT-related matters.
• Collaborate with the primary IT support provider on IT-related issues.
• Manage the IT helpdesk system.
• Provide first-level support for the company phone system (PBX).
• Perform routine user administration across on-premises Active Directory and Microsoft Entra ID, including MFA setup and troubleshooting login issues.
• Manage core Microsoft 365 applications, including Exchange Online, Teams, SharePoint and OneDrive for Business.
• Monitor and manage end-user devices using Microsoft Intune and Datto RMM.
• Provide operational support for Windows App cloud-hosted remote desktop environments.

What you bring

• You are a team player and comfortable in a multicultural and international environment.
• You must possess and demonstrate a high degree of integrity.
• Ability to effectively cope with change and multi-task.
• Familiarity with data networking technology, protocols, and connectivity
• Good working knowledge of on-premises Active Directory, DNS and DHCP
• Experience in MS Azure Cloud, M365 Admin Centers, Entra ID and Intune
• Diploma / Degree in respective domain or equivalent knowledge gained through experience.