IT Support Engineer

IT Support Engineer

【About US】

Vocalbeats is a fast-growing global technology company focused on AI-driven innovation. We build intelligent, intuitive, and user-centered AI applications serving tens of millions of users worldwide. With offices in Singapore, Japan, and China, we are rapidly expanding our global presence.

Our team brings together talents from leading global universities such as Cornell, CMU, UMich, UCL, NUS, and HKU, along with professionals from top technology companies. At Vocalbeats, you will work with exceptional talents to explore the possibilities of AI and build innovative products for global users.

At Vocalbeats, young talents are given broad opportunities to grow. Every valuable user insight can become a 0-to-1 product that improves people's lives. We embrace a flat structure with direct communication and minimal hierarchy, empowering everyone to think freely, collaborate openly, and unleash their creativity. We value contribution over seniority, ensuring that great talents are recognized and rewarded.

If you are passionate about technology, ready to take on challenges, and excited to use AI to make life more convenient, intelligent, and fulfilling, join Vocalbeats. Work with exceptional people, think globally, and start your journey toward a truly global career.

Official Website: Vocalbeats.com

【What You Will Do】

• Provide day-to-day IT support for the office, troubleshooting and resolving basic technical issues for employees. Install, configure, maintain, and troubleshoot office equipment, including computers, monitors, printers, and meeting room devices, ensuring the stable operation of the office IT environment.
• Provide support for office network infrastructure, including Wi-Fi, LAN connectivity, routers, and network devices. Perform routine maintenance and basic network troubleshooting, promptly resolve connectivity issues, and coordinate with external IT service providers when necessary.
• Support IT-related onboarding and offboarding activities, including device preparation, account provisioning, equipment handover, software installation, and access permission configuration. Maintain IT asset records and ensure proper asset management practices.
• Troubleshoot and resolve issues related to operating systems, productivity software, user accounts, and meeting room systems. Deliver timely and efficient technical support to ensure a smooth and productive workplace experience.

【What We Are Looking For】

• 1–3 years of experience in IT Support, Desktop Support, Help Desk, or a related role. Experience providing IT support in a corporate office environment is preferred.
• Solid knowledge of Windows and macOS operating systems, common office applications, and Huawei networking equipment. Familiarity with basic hardware, software, and network troubleshooting, as well as fundamental networking concepts such as Wi-Fi, LAN, and IP configuration.
• Hands-on experience installing, maintaining, and troubleshooting office equipment, including computers, printers, and meeting room devices. Ability to independently handle day-to-day IT support requests.
• Strong communication and interpersonal skills, with a customer-oriented mindset and the ability to collaborate effectively across teams while delivering friendly and efficient technical support.
• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications such as CompTIA A+, CCNA, or equivalent practical experience are an advantage.
• Language Requirements: Working proficiency in both English and Chinese.

【Why Join Us】

• Build innovative products for global users and create meaningful impacts worldwide.
• Work with a passionate team to explore emerging technologies and turn ideas into impact.
• Collaborate with talented professionals from diverse backgrounds around the world, grow through open collaboration, broaden your perspective, and gain global experience.
• Grow through real business challenges, strengthen your expertise, and unlock new career opportunities.
• Enjoy competitive compensation, comprehensive benefits, and an inspiring workplace.