IT Support Engineer

Responsibility

. Fully support End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time

. Monitoring ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps

. Pull system transaction data that require fundamental of SQL queries

. Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP

. Support Production label printing issue (Zebra / Sharp)

. Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time

. Coordinate various onboarding and quitting processes

. IT asset procurement paperwork, installation, configuration, support license renewal system / email account creation, revoking, perform buddy check and maintain proper records

. Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.

. Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems

. Follow SOP to monitor and clear real-time reporting event backlogs

Requirement

. Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent.

. Min 1 year of working experience in IT helpdesk experiences with basic SQL skills

. Good analytics and troubleshooting skills

. Both a team player and independent contributor

. Basic network and Wintel System Administration concept

. Knowledge of manufacturing system (MES, WMS) is a bonus.

Able to communicate in Chinese to different stakeholders

For quick reply, please contact me at +65 80224545

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)