About ScitiX
ScitiX is building the digital foundation where AI lives — a unified, cloud-native platform that enables reliable, scalable AI deployment across heterogeneous compute environments. By integrating compute, data, orchestration, and lifecycle management, ScitiX helps organizations move from experimentation to production with stability, efficiency, and cost control.
About the Role
We are looking for a IT Support Engineer to ensure the stability and efficiency of end-user computing environments across the organization.
In this role, you will act as the first point of contact for IT support, providing high-quality technical assistance, maintaining IT infrastructure, and managing IT assets to support daily business operations.
This is a hands-on role where your work directly impacts employee productivity and overall workplace experience.
Responsibilities
- Provide L1/L2 support for Windows and macOS systems, including installation, configuration, and troubleshooting
- Support office tools and collaboration platforms (Microsoft 365, Slack/Feishu, VPN)
- Maintain IT hardware (laptops, desktops, printers, mobile devices, video conferencing systems)
- Assist with network connectivity (LAN/Wi-Fi) and user account management (Active Directory, email, access control)
- Manage IT asset lifecycle (inventory, allocation, tracking, disposal)
- Support onboarding/offboarding, including IT setup and user training
- Maintain IT documentation, user guides, and FAQs
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 3–5 years of desktop / IT support experience
- Strong knowledge of Windows and Active Directory; familiarity with macOS
- Basic networking knowledge (TCP/IP, DHCP, DNS)
- Good problem-solving skills with a strong service mindset
- Ability to communicate effectively with non-technical users
Why Join Us
- Be part of a fast-growing AI infrastructure company at the forefront of innovation
- Work in a collaborative and international environment
- Gain hands-on exposure to modern workplace technologies and IT operations
- Opportunity to grow your skills and take ownership in a high-impact role
