IT Support Engineer

JOB DESCRITION:

• Provide day-to-day support and administration for Microsoft O365 services, including user account management, mailbox administration, and SharePoint site creation.
• Assist in Microsoft Active Directory (AD) management, including user provisioning, access control, group policy updates, and directory maintenance (preferably certified).
• Support and manage Microsoft Teams Rooms and collaboration tools.
• Maintain and troubleshoot Cisco Webex and meeting room equipment to ensure seamless conferencing experience.
• Perform basic troubleshooting for end-user issues related to collaboration platforms and IT systems.
• Support compliance recording systems (e.g., NICE) where applicable.
• Work closely with internal teams to ensure smooth IT operations and user support.

JOB REQUIREMENTS (must have)

• Diploma or Degree in IT, Computer Science, or a related field.
• Hands-on experience in Microsoft O365 administration (Exchange Online, SharePoint, Teams).
• Basic to intermediate knowledge of Microsoft Active Directory (certification is an advantage).
• Familiarity with Cisco Webex and meeting room technologies.
• Knowledge of Microsoft Teams Rooms setup and support.
• Advantageous to have exposure to NICE compliance recording solutions.
• Strong troubleshooting, analytical, and administrative skills.
• Good communication skills and ability to support end users effectively.
• Willingness to learn