Job Description

About the company
Our client is a global medical device MNC with a manufacturing facility in Singapore. They're looking for a hands-on IT professional to be the go-to IT person on site, supporting the plant's day-to-day operations as part of an APAC regional IT team.

What you'll do

Give 1st and 2nd level support for laptops, desktops and mobile devices across Windows, Microsoft 365 and iOS
Support Active Directory, Windows Server and virtualised server environments, plus the site network
Manage incidents and service requests to ITIL practices through a ticketing tool
Image, deploy and track laptops, desktops, servers and smartphones
Support telephony and VOIP systems
Support users on Microsoft Office and ERP applications
Prepare IT for quality audits and stocktakes, and keep documentation to ITIL standards
Take part in system implementations and IT projects, working with business users
Provide occasional after-hours support when needed

What you'll bring

A Diploma or Degree in IT Microsoft certifications are a plus
At least 3 years in IT service operations, service desk or desktop support
At least 3 years of hands-on experience with Active Directory, Windows Server, Windows 10/11 and Office 365
Experience deploying end-user devices and servers, and supporting networks
Familiarity with ITIL, BMC Remedy, VOIP, VMware or SAP client (a plus)

Working arrangement
Fully on site at the manufacturing plant

Jessie Alayna Tan (R22109280)

EA License: 22S1193