About Us
At M-DAQ Global, we're on a mission to create a World without Currency Borders. We are a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide.
Headquartered in Singapore, our vibrant and diverse team spans six countries and territories. We foster a dynamic environment where individuals can contribute to a comprehensive suite of solutions, from advanced FX and streamlined collections to AI-driven onboarding and enhanced risk management. If you're passionate about making a tangible impact in the global financial landscape, and eager to grow within a company that's constantly innovating, M-DAQ Global offers a unique opportunity.
Join us and be part of the team powering faster, smarter cross-border payment and FX solutions for Asia and the world.
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Key Responsibilities
- IT planning and procurement.
- Coordinate with equipment vendors and 3rd part suppliers.
- Provide users with hardware/software support including network, Server and PC troubleshooting.
- Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, servers, printers.
- Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
- Manages IT infrastructure related projects and services.
- Overall responsible for procure and maintain inventory of the necessary hardware.
- Escalation point for IT operations matters, pertaining to system, network and voice services.
- Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
- Responsible for the stable operation of the in-house computer software systems and network connections.
Security & Compliance:
- Implement, monitor, and maintain IT security controls, including endpoint protection, patch management, and vulnerability assessments.
- Respond to and investigate security incidents, escalating as appropriate.
- Regularly review and update access controls, ensuring compliance with company security policies.
- Assist in the development, review, and enhancement of IT security policies and procedures.
- Conduct periodic security awareness training programmes for all employees.
- Plan and execute regular simulated phishing campaigns to assess and improve employee vigilance.
- Coordinate and organise audit RFI (Request for Information) items, working closely with auditors and internal stakeholders to ensure timely and accurate responses.
- Maintain documentation and evidence required for audits and compliance reviews.
- Track and follow up on audit findings and remediation actions.
Policy & Procedure Enhancement:
- Collaborate with relevant teams to review, update, and enhance IT policies and standard operating procedures (SOPs) to align with best practices and regulatory requirements.
- Ensure all IT documentation is current, accessible, and communicated to relevant stakeholders.
Job Requirements:
- Minimum Qualifications Diploma/Degree in BSc or BEng in Computer Science/Infocommunication/Internetworking or related disciplines.
- At least 3-5 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system.
- In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
- Linux, Mac and Windows Admin skills.
- Good knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
- Admin experience in Office365, LDAP, Active Directory, AzureAD.
- Experience with various open-source monitoring tools.
- Good communication skills.
- Teamworking skills.
- Excellent troubleshooting, problem-solving and analytical skills.
- Experience with IT security frameworks, compliance standards (e.g., ISO 27001, MAS TRM), and audit processes.
- Familiarity with security tools such as SIEM, endpoint protection platforms, and vulnerability scanners.
- Experience in delivering security awareness training and running phishing simulation campaigns.
- Strong organisational skills and attention to detail, especially in managing audit documentation and compliance evidence.
Why Us
- Make a positive impact on the world's economy by creating a World without Currency Borders
- Team Innovation Mindset, People-Oriented
- Challenging environment, offering great opportunities to learn and grow
- Creative and Innovative Workplace
- We offer competitive remuneration, including employee stock options and employee benefits
