IT Support Engineer - Level 2

IT SUPPORT ENGINEER - LEVEL 2
3 vacancies | S$3,500-S$3,800 monthly basic

Take the next step in your IT support career with a role that puts your troubleshooting and administration experience into practice.

This opportunity suits engineers who have progressed beyond routine end-user support and are ready to handle escalated incidents, perform approved system changes and follow technical issues through to resolution.

THE OPPORTUNITY

. Three positions available
. Hands-on work across business IT systems and infrastructure
. Exposure to escalated troubleshooting, maintenance and recovery activities
. Collaboration with Level 1 teams, technical colleagues and vendors

YOUR RESPONSIBILITIES

Escalated technical support
. Investigate and resolve incidents escalated from Level 1.
. Diagnose issues across endpoints, user identities, networks and servers.
. Keep users and relevant stakeholders informed of progress.
. Escalate issues beyond your access or technical scope with clear supporting evidence.

Systems and infrastructure
. Administer Windows Server services, including Active Directory, file/print services, DNS and DHCP, within the assigned scope.
. Support Microsoft 365 or Google Workspace administration as required.
. Troubleshoot network and VPN connectivity and carry out approved firewall configuration changes.
. Perform server patching and maintenance within agreed change windows.

Virtualisation, recovery and security
. Support VMware or Hyper-V environments.
. Perform assigned backup and restore activities and verify recovery outcomes.
. Assist with endpoint security alerts and follow established incident-response procedures.

Documentation and coordination
. Maintain accurate incident records, troubleshooting notes and technical handovers.
. Document root causes, fixes and recommendations for recurring problems.
. Coordinate with vendors and application teams where specialist support is needed.

WHAT YOU'LL BRING

. Diploma/Degree in Information Technology or Computer Science, or equivalent relevant experience.
. Typically 3-6 years of relevant IT support or infrastructure experience, including hands-on administration.
. Practical experience with Windows Server, directory services and core network troubleshooting.
. Familiarity with virtualisation and backup/recovery procedures.
. A structured approach to troubleshooting, change approvals and documentation.
. Clear communication, a service-focused attitude and ownership of assigned issues.

ADDITIONAL ADVANTAGES

. Experience in an MSP or multi-customer support environment.
. Exposure to Azure or AWS.
. PowerShell or Bash scripting experience.
. Relevant Microsoft, networking, security or IT service-management certifications.

WORK ARRANGEMENT

Work may involve onsite or remote support, depending on customer deployment. An after-office support roster may apply. Deployment details and scheduling will be discussed during the selection process.

HOW TO APPLY

Apply with your updated resume, expected monthly basic salary and notice period.

In your resume, highlight the systems you have supported and examples of escalated incidents, administration tasks or recovery activities you have personally handled.

People Connects Pte Ltd
EA Licence No.: 25C3002
Lim Liang (Jason) | EA Registration No.: R2157225