Job Description

We are looking for a hands-on IT Support Engineer who enjoys solving problems and helping people. You will be the frontline contact for colleagues tech needs.

What you'll do:

Diagnosing and resolving software, hardware, or network issues
Managing device setup, imaging, and user access
Supporting video conferencing, remote work tools, and communication platforms
Assisting with on-site or remote technical support requests
Maintaining asset logs and IT documentation
Performing system updates and configuration changes
Liaising with third-party providers or vendors on repairs or replacements
Supporting installations of new software and systems
Ensuring data backups and recovery tools are operational
Assisting with security compliance, antivirus, and patch management

What we are looking for:

2-4 years of IT support experience (preferred but not essential) - we value potential and willingness to learn
Strong communication and troubleshooting skills, including remote support
Experience with Windows, macOS, M365.
Familiarity with networking, VPNs, and Active Directory
A team player with a passion for helping others
Detail-oriented with a commitment to clear documentation