Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day: Mon to Fri/ 3PM to 11PM
Responsibilities:
- Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
- Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
- Pull system transaction data that require fundamental of SQL queries
- Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP
- Support Production label printing issue (Zebra / Sharp)
- Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
- Coordinate various onboarding and quitting processes
- IT asset procurement paperwork, installation, configuration, support license renewal system / email account creation, revoking, perform buddy check and maintain proper records
- Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis
- Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
- Follow SOP to monitor and clear real-time reporting event backlogs
Requirements:
- Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent
- Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
- Good analytics and troubleshooting skills
- Both a team player and independent contributor
- Basic network and Wintel System Administration concept
- Knowledge of manufacturing system (MES, WMS) is a bonus
- Able to communicate in Chinese to different stakeholders
