Company Overview
Our company is birthed by a team of dedicated, gifted and experienced individuals from various multi-national organisations. We partner the best in the industry and together we excel.
Our mission is to support and provide solutions that help you take the complexity out of IT management, because we know your success and the success of your business depends upon managing IT more effectively, efficiently and securely.
WE ARE
- Client Focus
- Leaders in the Industry
- Execute with Excellence
- Aspiration Fulfilled
- Result Oriented
Job Summary
As an IT Support Engineer you would be providing technical assistance, troubleshooting, and maintenance for hardware, software, and network systems to ensure operational stability.
Responsibilities
- Diagnose and resolve hardware and software faults to maintain system reliability and minimize downtime
- Deliver 1st and 2nd line technical support by applying knowledge of networking protocols such as TCP/IP, DNS, and DHCP to troubleshoot connectivity issues
- Monitor system performance proactively, manage backups, and apply system updates to ensure continuous operational stability
- Onboard new users by configuring workstations and delivering training on Windows and macOS environments to enhance user productivity
- Support network infrastructure including LAN/WAN, VPN connectivity, firewalls, and implement security patches to safeguard IT assets
- Maintain accurate IT asset inventories and document technical procedures and knowledge base articles to facilitate team knowledge sharing
- Communicate technical concepts clearly and patiently to non-technical users, ensuring customer-focused support and issue resolution
- Adapt work schedule flexibly to provide support outside regular hours as required to carry out installations and maintain service continuity
Preferred competencies and qualifications
- 3 to 4 years of prior experience in IT support roles
- Education: ITE diploma or Computer Science degree
- A curious and inquisitive mind with interest in troubleshooting and identifying root cause to issues
- Certifications considered advantageous: Cisco Certified Network Associate (CCNA) and Microsoft Certified: Modern Desktop Administrator Associate
- Technical proficiency in Windows OS, Microsoft Office 365, Active Directory, and core networking concepts
- Knowledge of CCTV installation, refrigeration would be an advantage
