IT Support Engineer

. Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security

. Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats

. Stay updated on the latest security patches and updates for all systems and applications

. Serve as the first point of contact for troubleshooting system and network issues

. Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime

. Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation

. Conduct thorough research to identify software solutions that align with the company's requirements and objectives

. Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures

. Set up and implement backup plans and business continuity plans for system applications and stored information

. Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff

. Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented

. Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

. Minimum Degree in Information Technology

. 1-2 years related experience

. Familiarity with Server administration and switches configuration

. Basic understanding of cyber-security

. Ability to diagnose and troubleshoot basic technical issues

. Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance

. Good interpersonal skills and a team player

. Strong communication skills with all team members

. Attention to detail and focus.