IT SUPPORT ENGINEER

RAK Materials Consultants Pte Ltd

Singapore

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Posted 18 days ago
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Job Description

Job Description

Network and Infrastructure Management
Set up and maintain the company's internal networks (LAN, WAN, intranet).
Monitor network performance and troubleshoot issues.
Ensure network security through firewalls, VPNs, and other protective measures.
Manage hardware like routers, switches, servers, and storage devices.
Technical Support and Help Desk
Provide technical support to employees (hardware, software, connectivity issues).
Install and configure computer systems and applications.
Maintain a ticketing system for tracking issues and solutions.
Train staff on software usage and IT policies.
Systems Administration
Manage and maintain servers, operating systems, and enterprise applications.
Create and manage user accounts and permissions (Active Directory, email, etc.).
Perform regular backups and ensure data recovery procedures are in place.
Apply system updates and patches regularly.
Cybersecurity
Implement and monitor security protocols to protect against cyber threats.
Conduct vulnerability assessments and penetration testing.
Ensure compliance with data protection laws and industry standards (e.g., GDPR, HIPAA).
Educate staff about phishing, social engineering, and secure practices.
Software and Application Management
Install, configure, and maintain software applications used by the organization.
Evaluate new software tools and manage software licensing.
Coordinate with software vendors for support and upgrades.
Support custom application development or integration as needed.
IT Asset Management
Maintain an inventory of IT equipment (computers, mobile devices, peripherals).
Track software licenses and hardware warranties.
Plan for IT asset lifecycle including upgrades and replacements.
Project Management
Plan and manage IT-related projects (system upgrades, new software rollouts).
Coordinate with other departments to understand IT needs.
Ensure timely completion of projects within budget.
Cloud and Remote Services Management
Manage cloud services (e.g., AWS, Azure, Google Cloud).
Ensure secure and efficient use of remote access tools (VPN, remote desktop).
Support hybrid work environments with appropriate IT solutions.
Documentation and Reporting
Maintain up-to-date documentation on IT systems and procedures.
Generate reports on system performance, downtime, and incidents.
Provide recommendations to management for technology improvements.
Innovation and Strategy
Stay updated with emerging technologies and trends.
Recommend upgrades or changes to mprove efficiency and competitiveness.
Align IT strategy with business goals.