Responsibilities:
- Perform assigned tasks and escalate issues during high-volume or critical situations.
- Manage warranty claims and coordinate with vendors for Return Merchandise Authorizations (RMAs), including processing, packaging, shipping, and tracking per SLA requirements.
- Complete tasks independently using process knowledge and sound judgment.
- Maintain accurate asset and inventory data across systems (e.g., CMDB, asset repositories).
- Track, stage, and reconcile physical inventory report discrepancies as needed.
- Execute secure destruction of data-bearing devices (DBDs) in compliance with SLAs and Microsoft policies.
- Monitor stock levels and notify management of shortages or issues.
- Adhere to security and data handling policies at all times.
Requirements:
- Basic understanding of computer hardware and components
- 1+ year experience supporting IT equipment in a 24x7x365 production or data center environment
- Preferred: Experience testing Apple iOS and Android mobile apps
- Eagerness to learn and grow technical skills
- Relevant certifications (preferred):
CompTIA (A+, Network+, Server+)
ASICS/Inventory Control
Basic Structured Cabling (BSC)
Data Center Foundation Certification (DCFC)
Microsoft Certified Professional (MCP)
Vendor-specific network certifications
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
(EA Reg No: 20C0312)
