Job Description
- Organize training session for users on the usage of new software/ applications and hardware
- Carry out diagnosis and repair of PC, software, and network-related problems
- Bring up-to-date and preserve computer inventory and surplus equipment
- Sustain and fix issues on PC, LAN/WAN, Cloud-PBX, iPhone/iPad and Video Conference systems and other computing equipment
- Make sure desktop computers interconnect seamlessly with various systems
- Evaluate functional needs to decide system purchase specifications
- Support for technical upgrading and maintaining of entire desktop systems
- Assist in testing and deployment of new applications and systems
- Maintain an excellent level of customer service, ensuring that all users are treated efficiently and in appropriate manner
- Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
- Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
- Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Requirements Skills, Abilities, and Knowledge
- Previous experience working in an IT support role for more than 7 years
- Previous work related experience in a customer service related role could be a plus
- Previous experience in supporting C level users or senior leaderships with positive feedbacks (VIP Support)
- Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
- Knowledge of Virtual desktop infrastructure, Bitlocker, as well as other software can be an added advantage
- Knowledge of Windows server, Active Directory, Microsoft 365, MS Teams as well as TCP/IP, DNS and DHCP is desired
- Strong knowledge on audio and video equipments, including Video Conference Systems
- Good communication skills, both oral and written
- Ability to meet new people and commence conversations
- Ability to multitask effectively and work in a fast-paced environment
- Ability to work independently
