IT Support Engineer (Applications Support & Testing)

Responsibilities

. Perform application support by providing accurate resolution or workaround to users within the defined SLA, and responsibly follow up on the case

. Handle incoming support cases and track using incident tracking software

. Follow up on support tickets proactively till closure within the defined SLA

. Provide level 2 application support to service desk using email and phone

. Create test cases for bug fixes and/or system enhancements

. Liaise with developers and end users during the testing process to ensure all test cases passed

. Work closely with developers and end users for application testing.

. Perform any other administration and operational work as required by supervisor

Requirements

. Diploma or Degree holder of an IT related course

. At least 1 year experience as a software tester or as applications technical support staff.

. Good computer skills, including use of Microsoft Office and Microsoft Excel

. Self-driven and demonstrate willingness to learn

. Have a passion for troubleshooting to provide solution to the users

. Possesses MS Dynamics CRM knowledge is an added advantage

Licence no: 12C6060